Frequently Asked Questions
DELIVERIES
Peninsular orders are processed within 1 to 2 working days from the time we receive them. You will be notified by email when we send your order. From this moment on, the delivery time will be 2 to 3 working days in the Peninsula area. The delivery of orders to the Balearic Islands, Canary Islands or International will take between 6 to 8 working days. Please note that AROMALABORATORY is not responsible for any customs fees or taxes incurred on international shipments, these are the responsibility of the buyer. Please check with your local customs office regarding the regulations that may apply to your purchase.
RETURNS
Our orders are packaged to order, so we are sorry to inform you that we do not accept exchanges or refunds. We advise you to read the return policy for exceptional cases. We also recommend that you immediately check the status of your order when it is received.
FREE SHIPPING
All standard shipments with a peninsular scope are FREE from purchases over €60 (except the Column for Hand Sanitizer) Large orders (over 11kg.) have a transportation charge.
All standard shipments with a European scope in the following areas: Austria, Belgium, France, Germany, Italy, Luxembourg, Portugal, Denmark, Czech Republic, Netherlands, Switzerland and United Kingdom, are FREE from purchases over €250
Large orders (over 11kg.) have a transport charge.
All standard shipments to the USA and Canada are FREE from purchases over €350 Large volume orders (over 11kg.) have a transport charge.
Likewise, shipping to the Balearic Islands, the Canary Islands and the rest of the world has its usual delivery charge. In the purchase process, before formalizing the payment, you will be informed of this cost according to the destination.
CLICK & COLLECT
We offer a free in-store pick-up service for your order. Delivery location: C/ Santa Marta 29 Local 2 Castelldefels (Barcelona) Normally your order will be ready within 24h. However, you will receive an email informing you that your order is ready to be delivered. Pick-ups are made from Monday to Friday from 16h to 19h. You have a pick-up time of 5 working days after receiving the pick-up confirmation email.
It is essential to present your order confirmation email when you come to pick-up your order at the shop.
Please keep a safety distance of 2m as a security measure during the COVID pandemic. Thank you.
MASS TRANSPORT
In the event that you are charged transport rates, we recommend that you group several products together in a single purchase; you will be able to benefit from a mass transport price, by weighing up the shipping costs in a single order.
TAXES
All our prices include VAT (21%).
If you wish to receive an invoice, you can indicate it to us at the time of purchase in the space reserved for order notes together with your email and your NIF (Special Instructions for Sellers).
ARE OUR ENVIRONMENTAL FRAGRANCES NATURAL AND ECOLOGICAL?
Yes, all our fragrances and cosmetics are natural and organically grown. They are manufactured in small productions under the precepts of aromatherapy. They do not contain parabens, phthalates, sulfates, musketones, or synthetic parfum. They do not contain any coloring or artificial preservatives. They are not tested on animals.
HOW NATURE MODULATES OUR FRAGRANCES
Our raw materials from the distillation of aromatic plants are 100% natural and chemotyped. Weather conditions: rain, wind, sun ... and other characteristics related to organic farming (without pesticides) affect the color, density, transparency, etc... of the fragrances. Likewise, there can be fluctuations in the prices of our products depending on the vintages and harvests of the raw materials.
WHAT IS AROMATHERAPY?
Aromatherapy deals with the use of Essencial oils that come from the distillation of plants for therapeutic and perfumery purposes. Considered natural jewels, the essential oils used in the formulation of our fragrances provide comfort, health, emotional and mental balance.
WHAT KIND OF FRAGRANCES DOES AROMALABORATORY OFFER?
Air Purifiers for the Personal Space ( from 0,15m to 7,3m around the body ) Environmental Fragrances for the home and big surfaces and Healthy Sanitizers.
We sell direct to the client, on-line and through stockist in Spain and Italy. If you want to be a point of sale of our products contact us by sending an email to aromalaboratory@gmail.com.
We also develop and implement Sustainable Corporate Scent Identity in stores, hotels, offices, sports centers, ... that favor indoor environmental quality air for workers and customers of your company and provide a differentiating and sensory exclusive seal. Contact us by sending an email to aromalaboratory@gmail.com.
The Aromalaboratory Atelier section offers Limited Edition Author's Perfumes and Organic Cosmetics free of toxins, of supreme quality and with immediate results. Directly sold on-line and at Aromalaboratory Atelier by appointment.
WHAT IS A SUSTAINABLE AROMATIC IDENTITY?
The Sustainable Aromatic Identity is a service of AROMALABORATORY that creates exclusively for you your corporate fragrance. A sustainable environment that provides healthiness, indoor quality air and corporate olfactory.
CUSTOMIZED ENVIRONMENTAL FRAGRANCES IN 55ML FORMAT:
Following the creation of your Aromatic Identity, we offer you the possibility of distributing the exclusive Environmental Fragrance in a format to be sold to your clients. We use the best raw materials from biological cultivation so that your environmental fragrance is of excellent quality and responds to environmental health principles. The times vary depending on the quantities and characteristics of your fragrance. For more information contact aromalaboratory@gmail.com
CHRISTMAS PACKAGES
During the days of Christmas and until January 5th, we give you a special presentation in each package to excite you from the first second. How these Christmas trees will look, and what fantastic faces of joy and satisfaction when receiving and delivering them! Put in the comments tab #REGALO to inform us of your wishes to decorate your AROMALABORATORY fragrances.